FAQ
FAQ
Do you sell both sheds and dog kennels?
Yes — Nexavell specialises in garden sheds, dog kennels, and outdoor structures for pets and storage.
What materials are your sheds and kennels made from?
Materials vary by product — typically pressure-treated timber, plywood, or weatherproofed panels. Full specifications are listed on each product page.
Will my shed or kennel arrive assembled?
Most products are delivered flat-packed for self-assembly, with clear instructions included. Some products may offer an optional assembly service — check the product page for details.
How long does delivery take?
Standard items typically arrive within 5–10 working days; made-to-order items can take 2–4 weeks. See our Shipping Policy for full details.
Do you deliver to my area?
We deliver across mainland England, Scotland, and Wales. Contact us for delivery to other locations.
What if my item arrives damaged?
Contact us at support@nexavell.com within 48 hours with photos of the damage, and we'll arrange a repair, replacement, or refund.
Can I return my shed or kennel if I change my mind?
Yes, within 14 days of delivery, provided it's unused and unassembled. See our Return & Refund Policy for full details.
Are your kennels suitable for all dog breeds?
Kennel sizing varies by product — each listing includes recommended dog size/breed guidance and dimensions to help you choose the right fit.
Do your sheds and kennels come with a warranty?
Yes, all products come with a manufacturer's warranty as stated on the product page, in addition to your statutory rights.
How do I contact customer support?
Email us at support@nexavell.com — we aim to respond as quickly as possible during business hours (Mon–Fri 9am–6pm, Sat 10am–4pm, Sun closed).
Do you offer assembly or installation services?
Where available, this will be shown as an add-on option on the product page. Otherwise, all products include step-by-step assembly instructions.
Can I customise the size or colour of my shed or kennel?
Select products offer bespoke sizing/colour options. Please check individual product pages or contact us to discuss custom requirements.
How do I pay, and is it secure?
We accept major debit/credit cards and other methods shown at checkout, processed through a secure encrypted payment gateway. See our Payment Policy for more.
Can I track my order?
Yes — once your order ships, you'll be contacted to arrange delivery and most couriers provide a tracking link or delivery window.