Payment Policy

Payment Policy

Accepted Payment Methods
We accept payment via major debit and credit cards, and any other payment methods shown at checkout (e.g. digital wallets, if enabled). All prices are shown in GBP (£) and include VAT where applicable.

When You're Charged
Full payment is taken at the time of order, unless a deposit/balance option is explicitly offered for made-to-order or bespoke items.

Payment Security
All transactions are processed through a secure, encrypted payment gateway. We do not store your full card details on our systems.

Order Confirmation
Once payment is successfully processed, you will receive an order confirmation email with your order details and reference number.

Failed or Declined Payments
If a payment fails or is declined, your order will not be processed. Please check your payment details and try again, or contact your card provider. If you continue to experience issues, contact us at support@nexavell.com.

Pricing Errors
In the rare event of a pricing error on our website, we reserve the right to cancel the affected order and issue a full refund, and we will notify you as soon as possible.

Currency
All transactions are processed in GBP (£).

Questions About Payment
For any billing or payment queries, contact us at support@nexavell.com during our business hours (Mon–Fri 9am–6pm, Sat 10am–4pm, Sun closed).